Website Support

You can submit any update request directly through your Homebase client portal or by creating a ticket on this page. Every request is logged, tracked, and assigned to the right team member. For time-based work, hours are deducted from your plan or billed hourly at your current rate.

All plans include ongoing plugin updates, security monitoring, uptime monitoring, daily backups, and performance optimization. Higher-tier plans include dedicated hours for design and content updates, reporting, and strategy sessions. You can review your specific plan here: sage.agency/pricing/website-management/

We perform plugin, theme, and core updates daily, with additional security and performance audits monthly. Critical updates are applied immediately when a vulnerability is identified.

Open a ticket through Homebase or create a ticket on this page. We’ll run diagnostics on caching, database performance, and server resources to pinpoint the issue. In most cases, we can resolve performance concerns within one business day.

Take a screenshot and include the exact page URL when you submit a ticket. This helps us resolve the issue faster.

Yes. We maintain rolling backups for all hosted sites. Just note the approximate date to restore from, and we’ll handle the rest.

Use the Support form on this page. Be specific — include text edits, image links, or page URLs.

Simple edits are usually completed within 1 business day. More complex design or development work may take longer depending on scope.

Absolutely. Mention that you’d like a design review, and our design team will provide feedback or an estimate before moving forward.

Yes – once your changes are complete, you’ll receive a confirmation email from our team.

Submit a Billing request, and we’ll send a secure link to update your card on file.

All plans are billed monthly on your original signup date, unless otherwise noted.

Yes – just request it through Support, and we’ll email you a copy within one business day.

Our system retries automatically. If it still fails, you’ll get an email notification to update your payment info before any service interruption.

No problem! We’ll review your message and route it to the right department internally.

We respond to all requests within one business day — often much faster for active hosting and management clients.

Yes. You can request a call through the Support form or use our Calendly link to book directly.

Yes – we offer client training sessions by request. Just let us know what you’d like to cover.

We welcome it. Use the General Questions form and mention “Feedback” in your message. Every submission is reviewed.